Frequently asked questions

Book online in about two minutes, or call our office. For anything urgent such as a burst pipe or no heat, please call rather than booking online.

Our average emergency response across Riverton is under 60 minutes, 24 hours a day, including weekends and holidays.

Yes. You choose a two-hour arrival window, and we text you with your technician's name and photo when they are about 20 minutes away.

Quotes for planned work such as a new water heater are free. For repairs, the call-out fee covers diagnosis and is waived if you go ahead with the repair.

No. We use flat-rate pricing: you approve a fixed price in writing before work starts, and that price does not change even if the job takes longer.

All major credit and debit cards, bank transfer and cash. Financing is available on installations over $1,000, subject to approval.

Every technician is state-licensed, background-checked and covered by our liability insurance. Our licence number appears on every quote and invoice.

Yes. Where a permit is required, such as water heater or gas line work, we file it and arrange the inspection. The cost is included in your quote.

Never. We wear shoe covers, lay drop sheets and clean up fully before we leave. Old parts and appliances are hauled away and recycled.

All parts we supply and all labour we perform are guaranteed for two years. If something we fixed fails, we come back and put it right at no charge.

If we arrive after your booked window without letting you know in advance, the call-out fee is free.