You paste your website into Facebook, LinkedIn, WhatsApp or a text message and the preview card shows your logo cropped badly, a random photo from the footer, no picture at all, or a title you changed months ago. The card is not taken from the page you see. It is built from a few hidden og: tags in the page's code, and each platform keeps its own copy for days or weeks. Fix the tags, then make each platform fetch again.
og:image at all? In the page source (Ctrl+U) search for og:image. With none, each platform guesses, and it often picks a logo, an icon or the first picture in the footer.og: tags. Platforms usually take the first one, which may be the stale one.http:// address, or a security plugin or Cloudflare rule turns the platform's fetcher away.og:image lines, turn off the Open Graph or social option in the theme or the extra plugin and leave the SEO plugin in charge.?v=2 on the end makes them fetch a fresh one.og:image warnings.| What you see | What it means | Usual fix |
|---|---|---|
| Random photo, logo or icon in the card | No og:image, the platform guessed | Set a site image and a per-page social image |
| Old title or picture after you changed it | The platform's cached copy | Scrape Again / Inspect, or share with ?v=2 |
| Debugger shows two images or the wrong one | Two plugins or the theme print og: tags | Leave one in charge, switch the other off |
| No picture, warning about image size | Image under 200 px, over 8 MB, or an odd ratio | Upload a 1200 x 630 JPG or PNG |
| Debugger: "Could not retrieve data" or 403 | A firewall or security plugin blocks the fetcher | Allow facebookexternalhit and LinkedInBot in the security rules |
| Fine on Facebook, wrong in texts | WhatsApp or iMessage cached an older card | Wait it out, or share the ?v=2 address |
Most cases are one image setting and one Scrape Again. If the tags are printed twice, a firewall turns the fetchers away, or you would rather not touch it, that is what the box below is for. Related: wrong Google snippet, page title, changes not showing.